Refund Policy

Every adventure we make is written, illustrated, and produced for one specific child. Nothing we sell can be resold to anyone else, which is why our policy works differently to an ordinary shop. Please read this before you order.

Printed adventure books

Cancellations. You may cancel a printed order at any point before it has been dispatched. Because writing, illustration, and print setup begin soon after you order, cancellations are refunded minus a 25% production fee. Once your parcel has shipped, orders can no longer be cancelled.

Returns. Personalized books cannot be returned or exchanged. They carry your child's name and your own locations, and cannot be resold to anyone else.

If something is wrong, we fix it free. If your book arrives misprinted, damaged, badly bound, missing relic pieces, or with an error we made, we will reprint and reship the entire order at no cost to you. You do not need to send the original back — keep it or recycle it.

Contact us within 30 days of delivery with your order number and a photo of the problem, and we'll put a replacement into production.

Lost parcels. If tracking shows your parcel lost, or it hasn't arrived within a reasonable time after dispatch, tell us and we'll reprint and reship at no cost.

Mistakes in the details you gave us. We build each adventure from the information you provide — your child's name and its spelling, their age, and your hiding spot descriptions. If something was entered incorrectly, contact us immediately. If production hasn't started, we'll correct it free. If the book has already been produced, we'll offer a reprint at our production cost rather than full price.

Print-at-home adventures

Digital orders are not refundable. Your adventure is written specifically for your child and delivered as a file you download and keep, so it cannot be returned. By purchasing, you acknowledge that this product is delivered digitally and that no refund is available once your file has been sent.

If the file itself is faulty, we'll fix it. If pages are missing, the file won't open or print correctly, or there's an error we made, contact us and we'll correct and resend it at no charge. A file that doesn't work isn't what you paid for.

Getting in touch

Reach us through our contact page with your order number. We read every message, and we'd much rather solve a problem than leave you with a book your child can't use.